Operations Coordinator

Deliver pastoral coaching, leadership development and consultancy services to church leaders and organisations across Australia and New Zealand.....

Role Purpose

Partners in Ministry delivers pastoral coaching, leadership development and consultancy services to church leaders and organisations across Australia and New Zealand. The Operations Coordinator keeps Partners in Ministry's day-to-day operations accurate and consistent – owning CRM data integrity, client services administration, and the systems and documentation that support the wider team. This role also coordinates Partners in Ministry's national programs and events, acting as the central logistics point across states.

It's a role for someone who works independently, takes initiative, and understands that getting the detail right is what makes everything else possible.

Key Responsibilities

• CRM and data management – maintain HubSpot data integrity, resolve discrepancies, generate reports.
• Client services administration – manage agreements, Docusign workflows, and support Ministry Partners with contract reporting.
• Survey and assessment coordination – manage 360 Leadership Surveys, church health assessments, and program feedback surveys end to end.
• Systems, documentation and process support – maintain SharePoint, templates and how-to guides; act as first point of contact for operational queries.
• National program and events coordination – manage registrations, logistics and collateral for Partners in Ministry's national programs and events

Essential Requirements

• Minimum 3 years in an operational coordination, client services, or administrative role.
• Demonstrated CRM experience (HubSpot or similar), including data entry, pipelines and reporting.
• Experience coordinating events or programs across multiple sites or states.
• Ability to work independently, manage competing priorities, and own processes end to end.
• High attention to detail, particularly in data and client-facing documentation.
• Demonstrated alignment with the values and mission of Partners in Ministry – this is a faith-based organisation.

Qualifications

Relevant tertiary qualification in Business Administration or Operations, or equivalent demonstrated experience.

A full position description is available on request.