Pet Network Australia
Officer South VIC, Australia
Seeking a Sales & E-Commerce Co-Ordinator for order fulfillment and dispatch, customer service, inventory management, email marketing and digital support......
ORDER FULFILLMENT & DISPATCH
Pick, pack, and dispatch all daily customer orders
Print daily order manifests from Shopify, book courier and Australia Post consignments
Manage and follow up on any misdirected, lost, or damaged consignments
CUSTOMER SERVICE — ALL CHANNELS
Answer inbound customer enquiries via telephone, email, and walk-in warehouse sales
Provide accurate product advice and recommendations across the full range, handle basic customer complaints
Prepare custom quotes for larger or trade customer orders
SHOPIFY PLATFORM & INVENTORY MANAGEMENT
Maintain accurate inventory counts in Shopify, update product listings
Monitor and replenish showroom and warehouse shelf stock, process inward stock deliveries
Identify and flag slow-moving, aged,...