Sales & E-Commerce Co-ordinator

Seeking a Sales & E-Commerce Co-Ordinator for order fulfillment and dispatch, customer service, inventory management, email marketing and digital support......

ORDER FULFILLMENT & DISPATCH

• Pick, pack, and dispatch all daily customer orders
• Print daily order manifests from Shopify, book courier and Australia Post consignments
• Manage and follow up on any misdirected, lost, or damaged consignments

CUSTOMER SERVICE — ALL CHANNELS

• Answer inbound customer enquiries via telephone, email, and walk-in warehouse sales
• Provide accurate product advice and recommendations across the full range, handle basic customer complaints
• Prepare custom quotes for larger or trade customer orders

SHOPIFY PLATFORM & INVENTORY MANAGEMENT

• Maintain accurate inventory counts in Shopify, update product listings
• Monitor and replenish showroom and warehouse shelf stock, process inward stock deliveries
• Identify and flag slow-moving, aged, or near-expiry stock, support periodic physical stocktakes

EMAIL MARKETING & DIGITAL SUPPORT

• Assist with scheduling and sending email marketing campaigns
• Support social media posting, respond to comments and direct messages online
• Flag customer feedback, product suggestions, and emerging issues

ESSENTIAL SKILLS REQUIRED

• Strong written and verbal communication skills
• Numeracy sufficient to calculate quotes, check invoices, and reconcile stock counts
• Confident Mac computer user — Shopify, email, Google Workspace
• Genuine interest in animals, pet care, or the pet industry
• Organised, self-directed, and able to multi-task
• Physically capable of lifting and handling boxes and stock (up to 20kg)

ADDITIONALLY BENEFICIAL SKILLS

• Experience with Shopify, Klaviyo, or similar e-commerce / email platforms
• Background in retail, wholesale, or customer service in a product-based business
• Knowledge of professional pet grooming products, vet bedding, or dog show
  equipment
• Experience with Australia Post Business / StarTrack or similar freight platforms
• Social media content creation (Facebook, Instagram)
• Experience using Xero or similar accounting software for basic functions

Shortlisted candidates will undergo a police and background check as part of the vetting process.
Applications close Aug. 08, 2026