Cafe and Op Shop Manager

We’re looking for an experienced and motivated Manager to oversee the day-to-day operations of our training café and Op Shop. This unique role combines hands-on café and retail management with mentoring and training responsibilities. The Manager will ensure smooth service, maintain high standards of retail service and coffee and food preparation, and support the development of trainees learning retail, hospitality and barista skills.

Key Responsibilities include:

• Training and Supervision: support and mentor trainees in barista skills, customer service, cafe and retail operations
• Cafe Operations: manage daily cafe operations including rostering, stock management, maintenance and cleaning
• Op Shop Operations: manage daily Op Shop operations including volunteer rostering and property maintenance
• Customer service and sales: deliver excellent customer service in the Cafe and monitor for the Op Shop, resolving complaints and issues with a positive and efficient manner. Assist with marketing both Op Shop and Cafe
• Administration: manage cash handling and basic financial reporting, in conjunction with CrossLife Property. Ensure compliance with WHS and food safety regulations. Liaise with Registered Training Organisation

To be appointed to this role, applicants must:

• Proven experience in retail, café or hospitality management

• Strong barista skills and knowledge of coffee equipment

• Ability to mentor, teach, or support others in a learning environment

• Excellent communication, organisation, and leadership skills

• Knowledge of food safety standards and café compliance requirements

• Positive attitude, patience, and the ability to work as part of a team

• Have a commitment to and understanding of the ethos and traditions of the Baptist faith and preferably attend the Southport Campus for Sunday Service

If you would like additional information or a copy of the Position Description, please contact Brenda Newland on 07 5570 7113 or email brenda.newland@crosslifeproperty.org.au.

To apply for the position please submit a Resume and cover letter of no more than 2 pages that addresses the Key Responsibilities.