Support Officer

Deliver warm, reliable support to residents at Castle Hill, helping create a smooth, positive experience across daily services and village life.....

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We’re a well‑respected not‑for‑profit that’s been serving older Australians with compassion, dignity and respect for over 160 years. Each year, we support more than 40,000 people who rely on our person‑centred services. And now, we’re extending our reach even further.

As our Support Officer – Retirement Living, you’ll be key to our mission to enrich lives and strengthen communities. You’ll join a warm, respectful and purpose‑driven team where we don’t just talk about values — we live them.

Your Opportunity

Full Time – Castle Hill - Retirement Village

As our Support Officer, you will provide essential administrative, scheduling and customer service support across our Retirement Villages. You’ll help ensure residents receive timely, accurate and compassionate service — supporting their wellbeing, comfort and confidence every day.

By delivering exceptional resident care, accurate scheduling and reliable information management, you’ll help create a smooth, seamless service experience for residents, families and internal teams.

With empathy, professionalism and attention to detail, you will:

• Manage resident enquiries, onboarding and documentation with accuracy
• Maintain up‑to‑date records using Anglicare’s CRM (Microsoft Dynamics 365)
• Coordinate and update service schedules, rosters and appointments
• Communicate changes quickly and clearly to residents and stakeholders
• Liaise with families, internal care teams and external providers
• Triage incoming requests and direct them appropriately
• Assist with ad‑hoc written communications to residents and teams
• Support continuous improvement, WHS compliance and KPI achievement

What You’ll Bring

You are a calm, organised and people‑focused professional who loves supporting others. You deliver exceptional service, communicate with warmth and bring strong attention to detail.

You will need:

• Experience in administration or scheduling in a busy environment
• High‑quality customer service skills and a resident‑centred mindset
• Confidence using CRM platforms, scheduling tools and Microsoft Dynamics 365
• Strong written and verbal communication skills
• Ability to manage competing priorities and stay composed under pressure

Ideally, you will also have:

• Experience in Retirement Living, Aged Care or Community Services
• Familiarity with rostering, scheduling or care coordination systems

Why Anglicare Sydney?

We provide meaningful opportunities and genuine choice — both for the people we serve and the dedicated teams who make it possible.

At Anglicare, you’ll enjoy:

• Salary packaging — increase your take‑home pay
• Career development and training opportunities
• Exclusive discounts to over 400 retailers
• Employee Assistance Program (EAP)
• Fitness Passport — access to 800+ gyms for you and your family

You’ll belong to a community of kind, humble and respectful people of all backgrounds. You will be supported to deepen your skills, grow your career and help shape a future where older people are valued and supported.

Are you ready for a career that means more?

To apply, please click the ‘Apply to this Job’ button below. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While guided by our Christian values, we welcome staff of all backgrounds who share our commitment to serving others. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultures.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Applications close on: 05/03/2026