Practice Administrator (NDIS focus)

As a Practice Administrator, you will be the organisational backbone of our operations, managing administrative functions with a specific focus on NDIS (National Disability Insurance Scheme) processes and compliance.......

Combined Therapy Services is seeking a dedicated Practice Administrator (NDIS focus) to join our team in Camden NSW on a full-time basis. This role is central to the smooth operation of our practice and plays a vital part in ensuring our clients receive exceptional support services. As a Practice Administrator, you will be the organisational backbone of our operations, managing administrative functions with a specific focus on NDIS (National Disability Insurance Scheme) processes and compliance. This position offers you the opportunity to make a meaningful difference in the lives of children, young people, and families whilst maintaining the efficiency and professionalism our organisation is known for.

Key responsibilities

• Managing NDIS participant records, documentation, and claims processing to ensure compliance with NDIS legislation and funding requirements
• Maintaining client files and ensuring all documentation meets regulatory and privacy standards, including sensitive handling of personal information
• Responding to client enquiries professionally and promptly, providing information regarding services and NDIS-related matters. Assisting onboarding services and liaising with new participants through their journey with CTS.
• Manage staff recruitment, onboarding, scheduling, performance management and professional development
• Ensure compliance with all relevant healthcare regulations, NDIS, privacy legislation, occupational health and safety requirements, and professional standards
• Assist with the development and implementation of the Practice NDIS policies and procedures.
• Assist with NDIS registration audits.
• Maintain accurate and secure patient records in accordance with regulatory requirements
• Monitor and manage practice inventory, equipment and facility maintenance
• Liaise with healthcare providers, insurance companies and other external stakeholders.
• Promote and use marketing opportunities to increase referrals and connections with stakeholders.
• Prepare regular reports and provide operational updates to practice leadership

What we're looking for

• Proven experience working in an administrative capacity, ideally within a healthcare, therapy, or community services setting
• Strong knowledge and demonstrated experience with NDIS funding, participant management, and NDIS-specific documentation requirements
• Proficiency with practice management software and Microsoft Office applications, with the ability to quickly learn new systems
• Excellent organisational skills with the ability to manage multiple tasks, meet deadlines, and prioritise effectively
• Strong written and verbal communication skills with the ability to interact professionally with clients, staff, and external stakeholders
• Demonstrated commitment to confidentiality, privacy compliance, and professional standards in handling sensitive information
• High level of accuracy and attention to detail, particularly in financial and administrative documentation
• Customer service orientation with a genuine desire to support vulnerable populations including children and young people
• Problem-solving mindset with the ability to work independently and collaboratively within a team environment
• Relevant qualifications such as a Certificate III or above in Business Administration, Office Administration, or equivalent experience would be advantageous
• Working with Children Check (NSW) and NDIS Workers Clearance Check

What we offer

Combined Therapy Services is committed to supporting our employees' professional development and wellbeing. We offer a competitive salary package commensurate with experience and qualifications. Our full-time position provides job security and the opportunity to be part of a supportive, collaborative team dedicated to making a real difference in the community. We foster a workplace culture that values work-life balance, continuous learning, and professional growth. Staff are encouraged to undertake relevant training and professional development opportunities. We provide access to employee assistance programmes and wellness initiatives to support your physical and mental health. The role offers genuine career progression opportunities as you develop expertise in NDIS administration and community services. Working with Combined Therapy Services means being part of an organisation that prioritises ethical practice, person-centred care, and innovation in child welfare, youth, and family services.

About us

Combined Therapy Services is a respected provider of therapeutic and support services within the community services and child welfare sector. We are dedicated to supporting children, young people, and families through evidence-based therapy and coordinated care. Our multidisciplinary team includes speech pathologists, occupational therapists, psychologists, and support staff who work collaboratively to address the diverse needs of our clients. We operate under NDIS funding frameworks and are committed to delivering person-centred, culturally responsive services that empower our participants to achieve their goals. Our organisation values integrity, compassion, professional excellence, and community partnership. We are an inclusive workplace that welcomes diversity and is committed to creating an environment where all team members can thrive and contribute meaningfully to our mission of improving outcomes for vulnerable populations in NSW.

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