Receptionist

Provide a professional and welcoming first point of contact for clients, visitors, volunteers and community members......

Crossway LifeCare is a Christian community services organisation with a vision to see people in tough places flourish. Through counselling, family violence recovery support, financial mentoring, community support programs, and volunteer services, we provide practical assistance, hope, and care to individuals and families facing significant life challenges.

We are seeking a professional, compassionate, and highly organised Receptionist to join our team. This role is integral to the delivery of our services, providing a welcoming first point of contact for clients while ensuring the smooth administration of appointments, records, and day-to-day office operations.

About the Role

As Receptionist, you will be responsible for managing front-of-house operations and providing administrative support across a range of Crossway LifeCare services. The successful applicant will demonstrate excellent customer service skills, strong attention to detail, and the ability to maintain accuracy when working with confidential client information and appointment scheduling systems.

Key Responsibilities

• Provide a professional and welcoming first point of contact for clients, visitors, volunteers and community members.
• Manage incoming phone calls, emails, and general enquiries.
• Schedule, confirm, adjust, and reschedule appointments in consultation with counsellors, practitioners, and Crossway LifeCare Team Leaders.
• Create and maintain client records, ensuring accurate appointment scheduling and data management within Crossway LifeCare's CRM system.
• Enter and maintain accurate client and service data across various forms, databases, and systems, including Pantry Forms and Crossway LifeCare event registrations.
• Communicate with clients regarding appointments, payments, and service enquiries.
• Process and reconcile daily financial transactions and report any discrepancies.
• Maintain confidential client records in accordance with privacy legislation and organisational policies.
• Assist with client intake, referrals, correspondence, filing, scanning, and document management.
• Provide administrative support across Crossway LifeCare programs and services.
• Ensure reception, waiting areas, and meeting spaces are maintained to a professional standard.
• Work collaboratively with staff, volunteers, and service teams to support the effective delivery of services.

About You

To be successful in this role, you will have:

• Previous experience in a reception, administration, or customer service position.
• Demonstrated proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Strong computer literacy and confidence using CRM and database systems.
• Exceptional attention to detail with a high level of accuracy in data entry, appointment scheduling, record management, and financial reconciliation.
• Excellent organisational and time-management skills with the ability to manage competing priorities.
• Strong verbal and written communication skills.
• A warm, professional, and compassionate approach when interacting with clients from diverse backgrounds.
• The ability to maintain confidentiality and exercise sound judgement.
• A commitment to supporting the Christian mission, vision, and values of Crossway LifeCare.

Essential Requirements

• Current Working with Children Check (or willingness to obtain).
• Right to work in Australia.
• Commitment to child safety and professional conduct standards.
• Support for the values of Crossway LifeCare.

Why Join Us?

• Be part of a purpose-driven Christian organisation making a tangible difference in the community.
• Work within a supportive and collaborative team environment.
• Contribute to services that bring hope, dignity, and practical support to vulnerable individuals and families.
• Opportunities for professional growth and development.

How to Apply

Please submit your resume and a cover letter outlining your suitability for the role.

Applications will be reviewed as they are received.

Applications close: 6 July 2026