Donor Relations Assistant

Be responsible for supporting the Donor and Community Relations team in delivering an exceptional standard of service & care to our supporters by providing highly personalised administration support which is both efficient and effective.....

Division/Branch: Youthworks, Donor & Community Relations

Location: Clarence Street, Sydney, NSW or hybrid

Job Type: Permanent, Part Time (3 days a week)

Closing Date: As soon as the position is filled

Youthworks is seeking a Donor Relations Assistant to join our Donor & Community Relations team. The Donor & Community Relations team combines both fundraising and communications functions to enhance supporter engagement across the organisation, furthering Youthworks’ vision and mission.

About the role

The Donor Relations Assistant is responsible for supporting the Donor and Community Relations team in delivering an exceptional standard of service & care to our supporters by providing highly personalised administration support which is both efficient and effective.

Your responsibilities

• Processing of donations received by mail, phone, direct deposit, and internet, including some data entry to a Customer Relationship Management (CRM) system, and receipting of donations
• Contribute to supporter care activities including but not limited to phone calls to thank donors, sending mailouts, etc.
• Handle enquiries via phone and email, ensuring all calls and requests are managed in a professional and timely manner
• Administration of regular giving program including payment recovery/follow up of outstanding payments by email, mail and phone, actioning supporter’s requests, follow up phone calls to donors
• Assist with fundraising campaign administrative duties as required

You will need to demonstrate

• 2+ years’ experience in administrative duties and customer service
• Data entry experience, ideally including Salesforce CRM in a non-for-profit context
• Proven experience in identifying and meeting customer needs
• High level of interpersonal and communication skills interacting with team members and external contacts
• Flexible, collaborative, proactive and innovative team member
• Excellent personal presentation
• Excellent organisational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
• Computer literacy in Microsoft Office applications and CRM databases
• Well-developed written and verbal communication skills (including proficient phone skills) with a focus on providing strong customer service
• A systematic and focused approach to tasks with a strong attention to detail
• Strong work ethos
• A personal Christian faith and willingness to work within an Anglican organisation

What we would really like you to have

• Church-based safe ministry / safe church training programs endorsed by the National Council of Churches in Australia Safe Church Program
• Previous engagement with Youthworks’ various ministries
• Knowledge and experience with Sydney Anglicanism

How to apply

Please download and view the Position Description and to apply via the 'Apply to this Job' button below.

Youthworks is committed to participating in the NSW Working with Children Check program, and successful applicants must have a valid Working with Children Check ID number for paid employment before an offer of employment can be made. Persons who are ineligible need not apply.

General enquiries can be directed to Human Resources humanresources@youthworks.net.

Only candidates with the right to work in Australia may apply for this position.
If your skills are a fit, you will be contacted by a member of our recruitment/HR team.
To note applications cannot be processed until a completed application form is submitted.