Job Description
We are seeking Guest Relations staff to join our team on a full-time basis. This role will cover one weekend a fortnight and will be based out of our Reception building.....
- Maximum Term - Full Time, 38 hours per week position – enjoy the stability.
- Located in Stanwell, The Tops
- Salary packaging – increased your take home pay with salary packaging including novated leasing options
- Birthday leave – take time to celebrate with your friends and family
Our Guest Relations team are the first point of contact when guest groups arrive on site. We bridge the gap between what our customers want to get out of their stay and their actual experience.
Your Contribution
- Be the friendly first point of contact for guests, ensuring every interaction is welcoming and professional
- Support daily site operations, including reception, bookings, and group logistics detailing arrivals, schedules, allocations of guests and departures)
- Communicate clearly with internal teams and stakeholders to deliver smooth, coordinated experiences
- Handle guest enquiries and concerns with confidence and care
- Assist with setting up and maintaining site facilities, including audio-visual equipment
- Keep things running behind the scenes – from stock rotation to equipment upkeep
The Essentials
- We’re looking for someone who brings warmth, initiative and a strong sense of service to our Guest Relations team. You will have;
- A natural flair for customer service and a collaborative, team-first mindset
- Clear, confident communication skills – both written and verbal
- The ability to stay calm, organised and detail-focused when things get busy
- Comfortable using technology and learning new systems
- A proactive, can-do attitude with a friendly and approachable style
- A valid Working With Children Check (or willingness to obtain one), and a C class driver’s licence with access to your own transport
About Us
The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops and is a great location for school and community groups, team building retreats and conferences with fun range of outdoor and indoor experiences, activities and challenges.
For more about us visit our website https://www.freshhope.org.au
love to hear from you! Apply now
Applications close on: 14/05/2026
Expected start date: ASAP
Do Applicants need to have Permission to work in Australia?
Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.
Fresh Hope Communities is the welfare arm and Public Benevolent Institution entity of churches of Christ in NSW and ACT.
For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups, and more recently, affordable housing.