Operations Support Officer

Support customer service, order processing, stock control, and general administrative tasks......

The Operations Support Officer plays an important role in the day-to-day running of a busy, family-owned veterinary and rural supplies warehouse. Working closely with the Operations Manager, this position supports customer service, order processing, stock control, and general administrative tasks.

To succeed in this role, you should be well organised, have good attention to detail, and be able to manage multiple tasks in a fast-paced environment. A positive, practical attitude and a willingness to assist wherever needed are key.

This role is well suited to someone who enjoys working as part of a team, values interaction with our farmer customers, and takes pride in supporting rural communities.

Key Responsibilities

Customer Service

• Deliver friendly and professional support to customers via phone, email, and online platforms.
• Process customer orders for veterinary products and supplies efficiently.
• Respond promptly to enquiries regarding products, availability, and deliveries.
• Build and maintain strong relationships with farmers, colleagues, and rural clients.
• Resolve customer issues quickly and professionally to ensure satisfaction.

Order & Workflow Management

• Manage incoming orders from various channels including phone, email, and the online store.
• Assist with order processing, packing, and dispatch to guarantee timely delivery.
• Monitor the progress of orders and provide customers with relevant updates when necessary.
• Support efficient workflow between administration, warehouse, and veterinary teams.

Inventory & Stock Management

• Assist in monitoring stock levels and controlling inventory.
• Place orders with suppliers to maintain adequate stock levels.
• Receive and reconcile incoming stock against purchase orders.
• Help update the product catalogue and maintain accurate product information online.

Administrative Support

• Provide general administrative assistance across the business.
• Assist with filing, data entry, and upkeep of internal systems.
• Support the organisation of product details, pricing, and supplier records.

Accounts Support

• Assist with basic accounts administration such as invoicing and payment processing.
• Carry out basic data entry into accounting software (Xero).
• Reconcile supplier statements.
• Handle simple transaction reconciliations and support customer account queries.

Key Skills & Attributes

• Honesty, integrity, and reliability.
• Genuine care for people with a strong interest in assisting customers.
• Desire to develop outstanding customer service and communication skills, and the ability to build rapport and consistently deliver high-quality customer experiences.
• Strong organisational and time-management skills.
• Ability to prioritise tasks and manage multiple responsibilities.
• Attention to detail and accuracy.
• Confidence in using computer systems, online platforms, and office software.
• Capacity to work both independently and collaboratively within a team.
• Capable of handling, lifting, and transferring materials weighing up to 22kg.
• Have a valid Driver's license.

Desired Experience

• Previous experience in administration, customer service, or office support.
• Experience with order processing, inventory, or e-commerce systems.
• Familiarity with basic accounting or bookkeeping tasks.
• Experience or an interest in working with rural and agricultural clients is desirable.

Please email a cover letter and your resume with references.