CityLife Community Care - Community Mentoring & Training Team Leader

Lead a team of staff and volunteers to effectively deliver the services and programs of two key functions of CLCC’s Integrated Service Model - Community Mentoring and Community Training.....

CityLife Community Care (CLCC) is the community impact expression of CityLife Church Knox. It exists to connect our church with our local community, to support and empower people in need to thrive.

The role of the Community Mentoring &Training (CM&T) team leader is to lead and manage two key functions of CLCC’s Integrated Service Model - Community Mentoring and Community Training. It leads a team of staff and volunteers to effectively deliver the services and programs offered under these two functions.

As a member of the CLCC’s leadership team, this role also works closely with the CLCC Director and other team leaders to develop and implement operational strategies to achieve the goals set for CLCC. It ensures the CM&T team aligns with the direction of CLCC.

Key responsibilities include but are not limited to:

• Oversee the development, delivery and evaluation of CM&T programs for clients utilising the skills of volunteers.
• Develop community partnerships and identify opportunities to meet needs in the community that align with the CM&T team.
• Oversee and provide regular support and supervision to CM&T staff and where appropriate volunteer support workers who provide care and support to clients, this includes documented supervision, debrief, encouragement, evaluation of performance and provision of feedback, ensuring a safe, supportive, high standard of service delivery.
• Effectively, recruit, recognise, train and retain, volunteers, by actively attracting, identifying and engaging individuals to contribute their time and skills to CLCC for the CM&T team, facilitating a positive, empowering, and collaborative culture (in collaboration with other staff members).
• Lead the CM&T team in alignment with CLCC’s vision, mission, values, and direction, adhering to CityLife Church and CLCC’s policies and procedures.

The successful candidate will have:

• Tertiary degree in social work, community services or other relevant discipline or working towards such qualification. Alternatively, a lower qualification in the relevant field, accompanied with significant experience in the community services sector.
• Understanding of the church or faith-based context.
• Experience in leading a team of staff and/or volunteers to deliver a project and achieve a goal/target.
• Experience in mentoring and equipping volunteers and people in need from the community.
• Experience or demonstrated ability in in-take and assessment for program participants.
• Experience in coordinating and managing groups/classes involving working with clients and volunteer leaders.
• Community service and case management experience in working with people from diverse backgrounds who are affected by social issues such as disadvantage, mental health challenges, isolation, relationship difficulties, addiction, family violence and similar issues.
• Demonstrated ability to organise, set and implement priorities, manage multiple tasks, and evaluate performance.
• Effective written and oral communication skills and administrative skills.
• Demonstrated people skills and consistently demonstrates a non-judgemental, empathetic attitude when dealing with people from all walks of life.
• Aptitude for de-escalating situations where people may be upset, distressed or highly anxious whether face-to-face or over the phone.
• Multi-tasking and ability to manage varied projects, groups, and multiple relationships.

If you have the required skills and have a passion to be a part of this ministry, then we would love to hear from you.

To apply, please review the detailed Position Description and forward your resume and cover letter to Justine Fung via the 'Apply to this Job' button below.

Please note that we are only able to accept applications from those who have Australian citizenship, Australian Permanent Residency, or a current visa with full working rights for Australia.

Applications close 5 May 2026. Interviews may commence prior to the closing date and an appointment may be made prior to the closing date if a suitable applicant is found.

Thank you for considering employment at CityLife Church or CityLife Community Care. All applicants should understand that to join the staff of either of these entities you must be fully supportive of, and committed to, the values, mission and philosophies of these entities. Some roles will require regular attendance at weekend services and other mid-week meetings.

Child Safety Commitment

CityLife Church is committed to the safety, protection and wellbeing of all children and young people across all our congregations and worksites. CityLife Church has implemented a range of child safety measures including a Child Protection Policy and Code of Conduct. We advise applicants that CityLife’s standards of rigorous screening and ongoing supervision/accountability reflect this commitment. Our staff and volunteers are required to have a current Working with Children Check and undergo Police Checks where applicable. A copy of CityLife’s Child Protection Policy and Code of Conduct are available on request.