Client Engagement Officer/Case Worker
- Diamond Women
- Bella Vista NSW, Australia
- 19 Mar, 2026
Job Description
We are seeking a skilled and compassionate Case Worker / Social Worker to join our team.
15–18 hours per week
About Diamond Women
Diamond Women is a pregnancy support service providing free, professional and compassionate care to women and families facing unplanned pregnancy.
For nearly 20 years, we have walked alongside thousands of women through counselling, casework, mentoring, group programs and practical support. Our approach is holistic, non-judgmental and deeply relational, helping women build stability, confidence and hope for the future.
we are seeking a skilled and compassionate Case Worker / Social Worker to join our team.
This role would suit someone who wants to use their professional training in a meaningful, mission-driven environment where relationships and real impact matter.
The Role
This position provides frontline support to women experiencing unplanned pregnancy and related life challenges, offering casework, advocacy, referrals and practical support.
You will also help strengthen referral relationships with hospitals, GPs, community services and churches, ensuring more women can access timely care and support.
The role combines clinical care, community engagement and collaborative teamwork and is ideal for someone who thrives working both independently and relationally.
Key Responsibilities
Client Care & Casework
- Provide compassionate intake, assessment and case management for women seeking support
- Assist clients navigating challenges such as:
- unplanned pregnancy
- perinatal mental health concerns
- domestic violence
- housing instability
- financial stress
- Develop client goal plans and coordinate referrals to appropriate services
- Provide advocacy when engaging with external agencies
- Maintain accurate and confidential case notes in accordance with organisational and funding requirements
Practical Support & Programs
- Assist women in accessing practical resources such as baby goods and material aid
- Coordinate group programs, workshops and mentoring initiatives
- Participate in follow-up support to ensure women remain connected to services
Community Engagement
- Build referral pathways with hospitals, GPs, maternal health services and NGOs
- Participate in local community networks and interagency meetings
- Help raise awareness of Diamond Women’s services within the community
Team Collaboration
- Work closely with Diamond Women leadership and program teams
- Participate in supervision, team meetings and professional development
- Support volunteers or students where appropriate
About You
You are someone who combines professional capability with deep compassion for women facing vulnerability.
You enjoy working in a relational, mission-driven environment and are comfortable representing a values-based organisation in the community.
Essential
- Qualification in Social Work or Community Services or related field
- Demonstrated experience in casework, counselling or community support
- Ability to work independently and manage a flexible caseload
- Strong interpersonal and communication skills
- Understanding of trauma-informed practice
- Commitment to maintaining ethical and professional boundaries
Desirable
- Experience in perinatal mental health, pregnancy support or family services
- Experience working in the not-for-profit sector
- Group facilitation or program delivery experience
- Existing connections with community or health services
- Eligibility for AASW membership or Medicare provider number (highly regarded)
Personal Qualities
The successful candidate will demonstrate:
- Warmth, empathy and emotional maturity
- Strong relationship-building ability
- Initiative and reliability
- A collaborative team approach
- Alignment with the values and mission of Diamond Women
Diamond Women is a faith based organisation, and staff are expected to support and uphold the values and ethos of the organisation.
What We Offer
- Meaningful work supporting women and families in vulnerable situations
- A supportive and collaborative team environment
- Clinical supervision and professional development opportunities
- Flexible part-time hours
- Salary packaging benefits available
How to Apply
To apply, please submit:
- Your resume
- A cover letter explaining why this role is something you are excited about
Applicants will be required to hold or obtain a Working With Children Check and relevant background checks prior to appointment.
Do Applicants need to have Permission to work in Australia?
Diamond Women: Supporting Women with Compassion and Hope
At Diamond Women, we believe that a woman's worth is not defined by her circumstances or environment—just like a diamond, her value remains constant. Founded in 2006, our heart has always been to walk alongside women facing the uncertainty of an unplanned pregnancy, offering hope, support, and practical solutions. We understand the weight of this moment—the pressure, the isolation, and the many unknowns. That’s why we are committed to ensuring that every woman knows she is not alone, that she has options, and that she can move forward with confidence.
By God's grace, Diamond Women has continued to grow, with our reach expanding significantly year after year. Our mission is to provide the highest level of care—both professionally and personally—meeting the immediate and long-term needs of the women we serve. Recognizing the emotional and mental health challenges that often accompany the perinatal period, we prioritize holistic support to help reduce the prevalence of perinatal mental health struggles.
Our comprehensive services include:
✅ Information on pregnancy options
✅ Professional counselling and emotional support
✅ Advocacy and referrals to essential services
✅ Material assistance for mothers and babies
✅ A unique mentorship program
✅ Parenting education and ongoing community support
At Diamond Women, we are more than a service—we are a family, a community, and a safe place where women can find the support they need to thrive. We are driven by faith, compassion, and the belief that every woman deserves the opportunity to step into motherhood with confidence and hope.