Job Description
Be responsible for the delivery of the Family and Youth COACH programs, including receiving and assessing referrals, participant intake and case management and training and screening new volunteer mentors......
Crossway LifeCare is a Christian community services organisation committed to seeing people in tough places flourish. We are an outward expression of the church, responding in faith with grace, compassion, integrity and professionalism.
We are seeking a COACH Coordinator to help deliver our Family and Youth COACH Community Mentoring programs. This role is ideal for someone passionate about mentoring, case management, and empowering volunteers to make a meaningful difference in people's lives.
About COACH Community Mentoring
COACH (Creating Opportunities and Casting Hope) is a one-on-one mentoring program that matches trained volunteers with children, young people and adults who are doing it tough. Mentors meet weekly with participants to build relationships, set goals and support positive change over time.
About the role - part time (3 days per week)
Reporting to the Community Mentoring Team Leader, the COACH Coordinator is part of a team responsible for the delivery of the Family and Youth COACH programs, including:
- Receiving and assessing referrals
- Participant intake and case management
- Training and screening new volunteer mentors
- Matching mentors with suitable participants
- Providing ongoing supervision to support mentors
- Maintaining accurate records, case notes, and program data
- Building strong relationships with referral partners
The role requires some limited evening & weekend work.
About youYou are highly relational, organised and committed to working with vulnerable youth and adults. You bring sound judgement, a strengths-based approach and the ability to support volunteers with care and professionalism.
You will ideally have:
- Qualifications in social work, youth work, or a related field (or working towards)
- Experience in case management, youth work or community services
- Experience working with at-risk or vulnerable clients
- Strong communication skills, including facilitating training and group discussions
- The ability to work independently while contributing to a collaborative team
- A current Working With Children Check
- A current driver's licence and access to a vehicle
How to apply
To apply, please submit:
- A cover letter, addressing your suitability for the role
- Your resume
Applications close 2nd March 2026.
For further information, please contact Matt Farmilo (matt.farmilo@crosswaylifecare.org.au)
Do Applicants need to have Permission to work in Australia?
Crossway LifeCare is a community services organisation with a vision to see people in tough places flourish. Centred on Christian foundations, we recognise and champion God’s priority for the wellbeing of poor and vulnerable people in society. We are an outward expression of the church, responding in faith to provide integrated services and community engagement opportunities to those who are disadvantaged or otherwise facing significant life challenges.
The purpose of our Family Violence Programs is to empower victim-survivors to heal from the impacts of trauma and reclaim their sense of identity, self-worth and hope for the future. We do this through the provision of post-crisis support services, including group therapy, case management and occasional childcare.