Caseworker (Complex)

Deliver services responding to adults with a mental illness, who are experiencing homelessness or homeless-risk within the Inner and Greater Inner West area.....

• Full-time position
• Based in Ashfield
• Immediate start

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our mission “Continuing the work of Jesus Christ in Word and deed”

Our Vision “A spirit-led disciple-making movement: doing all the good we can because every life matters”.

About the role

An exciting opportunity exists for an experienced, motivated and teachable person to join our small team dedicated in its work to do ‘whatever it takes for as long as it takes’. It is a role where your advanced / specialised skills will deliver services responding to adults with a mental illness, who are experiencing homelessness or homeless-risk within the Inner and Greater Inner West area.

This is a demanding but rewarding role, requiring initiative, collaboration, creativity, resilience and genuine compassion. It is a mobile role and will involve working from offices both in Ashfield and neighbouring districts, in partner organisations, hospitals, rough sleeper locations, community service settings and the homes of the people we support.

It may include some earlier starts or later finishes to meet local needs. It will require travel across the districts in which we deliver services.

Essential criteria

• qualifications and experience relevant to the provision of quality case management services, especially to adults experiencing mental illness
• sound understanding of homelessness and support needs for a range of ages and circumstances – including advanced / specialised skills to support very complex needs
• an ease in providing warm and credible empathy to people who are at risk of, who are, or who have been homeless or in crisis / distress
• ability to articulate practice that is person-centred, trauma informed, culturally competent and respectful of diversity, and the role of case management in supporting permanent exits from homelessness
• great communication skills and strong administrative competencies – computer literacy, documentation, data collection etc
• ability to perform in complex and challenging community welfare settings – flexible and creative approaches to work, matched with tested personal attributes such as resilience, patience, initiative, compassion and commitment to self-care

experience engaging with those sleeping rough through assertive outreach, including demonstrated ability to build rapport, gather client details, assess & refer, identify barriers and coordinate practical support in collaboration with multiple agencies

• willingness to work in a variety of settings and to travel across the districts in which we deliver services
• ability to embrace Wesley Mission’s values and to work within its codes of ethics and conduct – and to work respectfully alongside the mission and values of partner organisations

Desirable criteria

• informed appreciation of person-centred principles, trauma and its implications for our care and practice
• experience in multidisciplinary teams or in SHS case management
• local, sector or organisational knowledge

Applicants will need to possess a current Driver Licence, Apply First Aid Certification, and satisfy relevant security checks including but not limited to a Working with Children Check.

Remuneration

Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, with generous salary packaging opportunities.

Closing date

Friday 27 February 2026

Apply now

Please find a copy of the Position Description here:Caseworker (Complex)

Please submit a copy of your resume and a cover letter addressing all the selection criteria via the 'Apply to this Job' button below.

For further information, or to submit an application, please contact:

Contact name: Zohra Akseer

Phone: 0427 634 721

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.