Caseworker (triage & assessment)

An opportunity exists for an experienced, motivated and teachable person to join our team of caseworkers supporting our homeless neighbours to leave homelessness for good and improve stability, independence and happiness.......

Wesley Homelessness Services

• Full-time position
• Based in Ashfield
• Immediate start

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our mission “Continuing the work of Jesus Christ in Word and deed”

Our Vision “A spirit-led disciple-making movement: doing all the good we can because every life matters”.

About the role

An opportunity exists for an experienced, motivated and teachable person to join our team of caseworkers supporting our homeless neighbours to leave homelessness for good and improve stability, independence and happiness.

The role is predominantly phone-based and provides the critical first response to enquiries received through our 1300/1800 number and inbox. It is the main door of our ‘No Wrong Door’ approach. It works very closely with caseworkers in our various service delivery teams and with those of partner organisations.

The role will also engage in direct service-provision – participating in rough sleeper activity through assertive outreach patrols across the Inner and Greater Inner West, contributing to the coordinated care and support of rough sleepers. It also supports the capacity of teams to respond to the needs of individual clients and to honour co-location commitments in various community and department settings. As such, it can at times be a mobile role, requiring travel throughout the districts in which we deliver services. And it may include working from Wesley Mission and partner sites, in emergency and transitional accommodation settings, community service settings and the homes of the people we support.

It may at times include earlier starts, later finishes and occasional weekends.

Essential criteria

• qualifications and experience relevant to the quality provision of accommodation, care and support activities for a range of ages and circumstances – including advanced / specialised skills to support very complex needs
• understanding of homelessness and an ease in providing warm and credible empathy to people who are at risk of, who are, or who have been homeless or in crisis / distress
• ability to articulate practice that is person-centred, trauma informed, culturally competent and respectful of diversity, and the role of case management in supporting permanent exits from homelessness
• ability to perform in complex and challenging community welfare settings – flexible and creative approaches to work, matched with tested personal attributes such as resilience, patience, initiative, compassion and commitment to self-care
• ability to embrace Wesley Mission’s values and to work within its codes of ethics and conduct – and to work respectfully alongside the mission and values of partner organisations

experience engaging with those sleeping rough through assertive outreach, including demonstrated ability to build rapport, gather client details, assess & refer, identify barriers and coordinate practical support in collaboration with multiple agencies

effective communication and administrative competencies – computer literacy, documentation, data collection etc

Desirable criteria

• local, sector or organisational knowledge
• familiarity with sector practice guidelines, information systems and outcome measures

Applicants will need to possess a current Driver Licence, Apply First Aid Certification, and satisfy relevant security checks including but not limited to a Working with Children Check.

Remuneration

Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, with generous salary packaging opportunities.

Closing date

Friday 27 February 2026

Apply now

Please find a copy of the Position Description here: Caseworker (triage & assessment)

Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria via the 'Apply to this Job' button below.

For further information, or to submit an application, please contact:

Contact name: Zohra Akseer

Phone: 0427 634 721

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.