GambleAware Helpline Counsellor

We are looking for a number of qualified counsellors, who are conscientious, reliable and motivated about making a difference. As a telephone counsellor you will be working within a team of highly skilled professionals to provide brief, solution focused intervention to callers who have been impacted by gambling....

• Casual and Part time positions available
• Location: Bella Vista
• Salary: SCHADS Award, Level 5

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

About the program

Funded by the Office of Responsible Gambling and operating within the NSW integrated GambleAware service model. GambleAware helpline provides brief, solution focused, phone-based support to individuals and family members who are experiencing gambling related harm. This service also facilitates access to ongoing support options, including referrals to local GambleAware providers.

Helpline is operational 24 hour, 7 days a week, 365-day service.

What you’ll do

We are looking for a number of qualified counsellors, who are conscientious, reliable and motivated about making a difference.

As a telephone counsellor you will be working within a team of highly skilled professionals to provide brief, solution focused intervention to callers who have been impacted by gambling.

Shift requirements

Positions include a rotating roster across morning, afternoon and overnight shifts.

• Permanent part-time roles: expected to include 3–4 awake overnight shifts from home each month.
• Casual roles: expected to accept at least one overnight shift per month and fill vacant shifts where available.

Essential criteria

• Tertiary qualification in Counselling or Psychology
• Minimum of 12 months counselling experience
• Willingness to work a rotating roster for a 24 hour, 365 day helpline. Specifically recruiting for staff to be able to work a variety of shifts between the hours of 2pm-6am.
• Membership of professional association (i.e APS, PACFA, ACA)
• Demonstrated skills and experience using brief, solution focused therapies
• Experience using electronic client management systems and databases
• Cultural competence and experience working alongside Culturally diverse and First Nations families

Desirable criteria

• Minimum of 12 months counselling experience
• Experience and training in addiction and/ or gambling counselling
• Experience in telephone counselling

Remuneration

Salary and employment conditions are in accordance with the SCHADS Award, Level 5. Includes shift loading and super.

Closing Date

21 August 2026

Apply now

Please submit your current resume and cover letter addressing the criteria and why you are interested in this role and what you can bring to our team.

Leah Bradley via the 'Apply button' below.

Phone: 1300 827 638 for further information

Please note that applicants that do not meet the criteria and provide detailed cover letter and resume will not be contacted or shortlisted.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and worker code of conduct.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number).

We strongly encourage Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply