Provide support for the day-to-day needs of the staff and students in the QLD context......

• Full-Time (1.0 FTE) Fixed Term Position until 31^st December 2026
• (Maternity Leave Cover), with possibility of ongoing placement at 0.5 FTE after Maternity Leave Cover
• Commencing Term 3, 2026
• Moreton Bay Region, Queensland

About Alta-1

Alta-1 offers learning pathways to educationally disengaged and at-risk students. Our programs deliver solutions that include community involvement, recovery and education outcomes.

Alta-1 is committed to changing the lives of disengaged students through a journey of belonging, transformation and offering hope for the future. A sense of belonging and safety live at the heart of Alta-1.

Every student is empowered to gain life skills to support growth on their journey as individuals. The vision that drives Alta-1 is for our students to flourish in life. Christian values underpin our call to see lives changed “one at a time”.

College Context

Alta-1 College Queensland is a multi-sited, independent, co-educational, Special Assistance School (SAS) for Years 7–12. We work with at-risk young people in deliberately small campus settings, providing trauma-informed, wrap-around support that empowers them to discover their identity and purpose through a recovery focused education. As a Christian organisation, we believe that every young person is made in the image of God and holds inherent and irrevocable value. We believe that every young person matters and therefore deserves safety and respect. We are committed to creating relationally healthy environments that promote safety, wellbeing, transformation and flourishing in the lives of our students.

Child Safe Statement

Alta-1 College is committed to providing a child-safe environment which safe-guards all students and is committed to promoting practices which provides safety, wellbeing and welfare of our children and young people.

See www.alta1qld.com.au for more information.

The Opportunity

Alta-1 College QLD has well developed ICT services and infrastructure currently supported through an external IT support company.

This position will work under the direction of the QLD Business Manager and College Principal. The role needs to integrate into the larger intention for corporate services across the College but crucially provides support for the day-to-day needs of the staff and students in the QLD context.

One of the existing difficulties for the College is that ICT support is remote and the employment of this position moves to partially address this issue. The person employed in this role needs to be a team-player with a desire to establish quality ICT services that allow staff to seamlessly undertake their roles and students to engage with ICT in ways that support their learning.

The successful applicant will join a team of dynamic educators and support staff and participate in our shared mission to see young lives and communities transformed.

Role Purpose & Key Responsibilities

The primary role of the ICT Officer is to assist in managing helpdesk tickets, day-to-day support and be responsible for the imaging and rollout of devices and is built around the following domains:

• ICT Helpdesk and User Support
• Microsoft 365, User Accounts and Identity Management
• Device Deployment, Endpoint Management and Mobile Support
• Cybersecurity, Endpoint Protection and Appropriate Use
• School Software Systems and Learning Technologies
• Printers, Networks and ICT Infrastructure
• Backup, Disaster Recovery and Systems Continuity
• Documentation, Asset Management and Vendor Liaison
• Commitment to Christian faith, college values and the highest standards of professional conduct
• Passionate about supporting at-risk and vulnerable young people towards positive growth and change

The role requires professionalism, effective communication, and a commitment to building positive, supportive relationships with young people.

Role Selection Criteria

Essential (applicable to all college staff):

Essential (role specific):

• Demonstrated capacity to support and enable staff and mission success
• Strong interpersonal and communication skills, with the ability to engage positive professional relationships
• Ability to maintain accurate records and follow established procedures
• Experience with and commitment to student wellbeing, inclusion, and safety

Highly desirable:

• Relevant IT industry certifications.
• Helpdesk or Customer service experience.
• An understanding of ICT in education settings
• An understanding of Apple and Windows based operating systems and hardware

Required Qualifications:

• Relevant ICT qualifications (minimum Certificate III in “Information, Digital Media and Technology”/Certificate IV in “Information Technology” or similar or higher)
• Experience in troubleshooting ICT issues
• A desire and ability to provide outstanding service delivery
• A desire and ability to work positively and collaboratively with the Alta-1 College team members
• The holder of a Blue Card (or the ability to obtain one)
• Willingness to undertake National Criminal History Check
• Holder of a valid driver license

How to apply

If you can see yourself becoming a member of the growing Alta-1 team and succeeding in this role then please apply. To be considered, your application must include a cover letter addressing the selection criteria, a current resume, the names of three referees and a currently dated written reference from your pastor.

Please submit applications via the 'Apply to this Job' button below, addressed to Mrs Karen Clarke.

Applications are due no later than 9:00am Monday 24^th August, 2026.

N.B. the College reserves the right to appoint this position prior to the closing date for applications listed above.

Privacy Notice

In applying for this position, you will be providing Alta-1 College QLD with personal information. We can be contacted by phone at (07) 5301 8008, or by email at admin@alta-1.qld.edu.au

If you would like a copy of the Employment Collection Notice or Privacy Policy, please email admin@alta-1.qld.edu.au.