Client Experience Coordinator - Home Care

Your role will involve engaging with potential clients, understanding their care needs, and showcasing how our services can enhance their quality of life. You’ll work closely with both clients and referral partners to convert leads into ongoing client relationships, ensuring our services meet their unique needs.....

About Wesley Mission:

Wesley Mission is a high profile, multi-faceted Christian organization making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision: “A Spirit disciple-making movement: doing all the good we can because every life matters”.

About the program:

Wesley Home Care assists frail aged people and those living with a disability to lead fulfilling lives by providing life enriching supports in the community. We offer quality care, encouraging clients to maintain independence, while catering for their social, physical and spiritual needs.

Wesley Mission is a respected not-for-profit organisation committed to improving the lives of individuals and communities. With a longstanding history of service, we focus on supporting people to live with dignity, respect, and independence. As we continue to expand our home care services across Sydney, we are looking for a passionate and motivated Client Experience Officer to help us connect with older Australians and their families, providing them with the support they need to live well at home.

The Opportunity:
As the Client Experience Coordinator - Home Care at Wesley Mission, you will be a key player in driving the growth of our home care services. Your role will involve engaging with potential clients, understanding their care needs, and showcasing how our services can enhance their quality of life. You’ll work closely with both clients and referral partners to convert leads into ongoing client relationships, ensuring our services meet their unique needs.

Key Responsibilities:

• Offer expert guidance and information to prospective client, helping them navigate home care options and packages.
• Connect with potential clients through phone calls, emails, and in-person meetings, providing clear information about our services and assisting them in making informed decisions.
• Build and maintain strong relationships with referral partners, such as healthcare professionals, community organisations, and local businesses, to generate new leads.
• Accurately document all client interactions and progress in the CRM system, ensuring smooth follow-up and engagement.
• Manage the referral process via the My Aged Care portal, ensuring timely responses and seamless transitions for clients.
• Proactively seek new business opportunities through networking, attending industry events, and conducting market research.
• Maintain a thorough understanding of client fees, charges, and financial processes to provide accurate and transparent information to prospective clients.
• Oversee administrative tasks related to service transition, waitlists, and prioritising referrals to ensure efficiency.

What We’re Looking For, Selection Criteria:

• Proven experience in sales, client acquisition, or business development, ideally in the aged care or healthcare sector.
• Strong administrative skills, with the ability to work independently and remotely.
• Proficiency in using word processing and CRM software, with an ability to generate reports and analyse data.
• A strong understanding of quality improvement principles and the ability to maintain confidentiality in sensitive situations.
• A current driver’s licence and National Police Certificate (or willingness to obtain one).
• Ability to meet the legislative requirements for Aged Care Worker Screening.

Why Work with Wesley Mission?

• Flexible working from home arrangements offered for the right person.
• Competitive salary package with additional not-for-profit salary packaging benefits:
• of up to $15,900 of your yearly income (for permanent employees)
• Meal & Entertainment Salary packaging allowance $2,650
• Opportunity to contribute to meaningful work that directly impacts the lives of older Australians.
• A supportive and positive team environment that values your growth and development.
• Access to learning and development opportunities to further your career.
• Discounted private health insurance options.
• Fitness Passport.

If you are driven by a desire to make a difference and are looking for an opportunity to grow your career in home care, Wesley Mission would love to hear from you. Join us in helping older Australians live independently and with dignity at home.

Closing date:

19 July 2026

Apply now:

Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria to Samip Patel via the 'Apply to this Job' button below.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker code of conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Wesley Mission is committed to diversity, inclusion and reconciliation. Guided by our vision of doing all the good we can because every life matters, we welcome applications from people of all backgrounds and social demographics, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.