General Manager Operations

Build infrastructure, lead change across a distributed network and bring commercial rigour to contracts, property and governance......

About the role

As General Manager Operations, you will lead the operational backbone of a large, dispersed service network of 21 sites across NSW at a pivotal time of growth and transformation.

You will own the systems, governance, infrastructure, and property strategy that allow our sites to run safely, compliantly, and efficiently. You will lead the redesign of how clients access services, moving from a fragmented model to a connected, consistent experience regardless of where or how they first make contact. You will protect our funding position through rigorous contract management and drive a multi-year property strategy that shapes where we operate for years to come.

This is not a service delivery role. It is a senior operational leadership role for someone who builds infrastructure, leads change across a distributed network and brings commercial rigour to contracts, property and governance.

You will lead a team spanning site operations, client experience, contracts and business insights, working alongside Practice, People & Culture, Finance and Transformation leaders to deliver a significant change agenda including the implementation of Salesforce CRM across approximately 60 programs s as part of our transformation program.

Your background may be in retail, logistics, facilities management, property or another complex multi-site environment. What matters is your ability to lead operations at scale and bring commercial discipline to how an organisation runs.

At Anglicare, we have been serving people in need for more than 170 years, enriching lives and strengthening communities. Our vision is simple: Jesus Christ honoured, lives enriched, and communities strengthened. We are guided by our Christian values and include people of all faiths and backgrounds who share our values and commitment to serving others.

You will:

• Lead operational transformation across a large and geographically dispersed service network of 21 sites.
• Redesign how clients connect with and access services, creating a consistent experience across the network.
• Own the Community and Mission property strategy, shaping the organisation's physical footprint over the coming years.
• Strengthen funding outcomes through effective contract management and funder relationships.
• Build the governance, compliance and SOP infrastructure that supports sustainable growth.
• Lead a multi-disciplinary team and contribute as a senior member of the Community & Mission Leadership Team.
• Use data and performance insights to drive operational improvement and inform decisions.
• Deliver operational change that has a direct line to the people and communities we serve.

About You

You are an experienced operational leader who knows how to run complex, multi-site environments and has delivered large-scale transformation with measurable outcomes.

You will bring:

• Senior leadership experience in a complex, multi-site organisation, in any sector.
• A track record of leading operational transformation and delivering sustainable outcomes.
• Experience managing contracts, funding arrangements, and strategic stakeholder relationships.
• Strong commercial acumen and governance capability.
• Experience with operational infrastructure, facilities, or property portfolios.
• Relevant tertiary qualifications in Business, Management, Operations or a related field.
• Genuine interest in working for a purpose-driven organisation.

Why Anglicare?

At Anglicare, you’ll have the chance to bring commercial discipline to an organisation that needs it, in work that has direct impact on communities across NSW.

In return, we offer:

• The chance to bring commercial discipline to an organisation that needs it, in work that has a direct impact on communities across NSW.
• The opportunity to lead a significant transformation agenda.
• A values-driven culture where people and purpose matter.
• Flexible work arrangements and a supportive leadership environment.
• Salary packaging - up to $15,900 tax-free income plus $2,650 for meals and entertainment.

Ready to Lead Change That Matters?

Click to 'Apply to this Job' button below and submit your resume with a brief cover letter outlining your interest in the role.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities, and cultural backgrounds.

Applications close on: 31/07/2026
Expected start date: ASAP