Account Manager

Deliver professional and efficient customer service to a portfolio of accounts and to achieve strong revenue growth in EAIS’ core affinity segments......

EA Insurance Services is a specialist provider of insurance and risk management services to Faith, Charity and Not for Profit organisations throughout Australia. We are a not for profit that exists to serve not for profits. We value: Honouring God, Caring, Acting Professionally and with Integrity, Forward Thinking and Teamwork.

EAIS has 3 key objectives:

• Provide exceptional service to churches, mission/aid organisations, schools and charities throughout Australia.

• To encourage and resource Kingdom minded organisations to take more positive risks while being responsible and effective.

• To run a professional service business that provides a fair and reasonable return to give back and have an impact within the community.

The Account Manager will be responsible for ensuring that EAIS achieves its revenue targets through the development of new business and maintenance and retention of existing accounts. A primary objective is to deliver professional and efficient customer service to a portfolio of accounts and to achieve strong revenue growth in EAIS’ core affinity segments.

Key result areas:

• Renewal & new business development
• Management and retention of major accounts
• Compliance and Operations management
• Other duties as directed

Essential Criteria

• Have a competent and broad understanding of general insurance products, used in a broking role.
• Personal values consistent with that of the EA insurance Services. They are: Honour God, Caring, Professional, Integrity, Forward Thinking and Team.
• Ability to work autonomously and in a team as required
• Enthusiastic and professionally presented
• Enjoy working with people and be able to deliver a high standard of customer service
• A desire to see Faith, Not-For-Profit and Education organisations flourish
• The ability to work well under pressure and to tight deadlines with strong time-management skills.
• High-level written and oral communication, negotiation, networking, and interpersonal skills and the ability to communicate effectively with a cross section of people.
• Willingness to perform a “hands on” multitasking role with a “can do” attitude
• Excellent influencing and interpersonal skills, including the ability to develop and use collaborative relationships to accomplishment new business goals.
• Demonstrated experience in leading and motivating team members to achieve targets.
• Project management skills demonstrated by the ability to generate innovative solutions in work situations; trying different and creative ways to deal with work problems and opportunities.
• Keeping the organisation’s vision and values at the forefront of decision making and action.
• Strong work ethic demonstrated in ability to establish course of action for self to ensure that work is completed efficiently, self-imposing standards of excellence.
• Computer literacy including experience with MS office software packages.
• Risk management experience
• Experience using the WinBEAT database management system
• Sales, Marketing and Communications knowledge
• Commitment to confidentiality of sensitive information

Experience and Qualifications

• A minimum of 5 years general insurance industry/broking experience with sound commercial lines product knowledge
• A current recognised ANZIIF insurance qualification
• Tier 1 Compliant and CIP
• An undergraduate degree in business or higher would be viewed favourably.
• It is a requirement of your employment that you maintain appropriate levels of qualification.
• Current Drivers License.

Key Skills:

• Well-developed relationship building, sales and marketing skills
• Networking at various community levels
• Computer and systems literacy i.e. MS office, Officetech and Winbeat Broking System.
• Organisation and time management.

There may be some interstate travel involved, therefore the applicant must be prepared to travel if required.

If you would like more information about the role or the organisation, and would like to discuss further or want a copy of the Position Description, please contact Ash Sutale on 0424 458 584.