Case worker - Care Finder Program

The role involves building trusted relationships and supporting people experiencing complex barriers such as social isolation, health concerns, cognitive decline, financial hardship, or cultural and language challenges.......

• 1 x Full time - Maternity Cover , contract to May 2027
• Location based at Raymond Terrace
• Start date July 2026
• Assigned Vehicle

This program is funded by the Primary Health Network (PHN) Hunter New England and Central Coast.

About Us
Wesley Mission is a high-profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training, education, and health services.

Our Vision is:
A Spirit-led disciple-making movement: doing all the good we can because every life matters.

About the Program
The Wesley Care finder case worker plays a vital role in supporting vulnerable older people who require intensive assistance to navigate and access aged care and related supports.

We provide support to connect participants to relevant programs and services in the community, targeting individuals who face barriers such as:

• Isolation or lack of a support person.
• Communication challenges, including literacy barriers.
• Difficulty processing information or making decisions.
• Hesitancy to engage with aged care services or institutions.

About the role

The Wesley Care finder supports vulnerable older people who are unable to navigate the aged care system on their own and who do not have someone else to assist them. This is a frontline, community‑based role focused on ensuring older people do not miss out on the care and supports they need.

Working within a person‑centred, outreach‑based model, Care finders provide free, intensive, face‑to‑face support to help clients understand their aged care options, connect with My Aged Care, arrange assessments, choose appropriate providers, and link with community and support services. The role involves building trusted relationships and supporting people experiencing complex barriers such as social isolation, health concerns, cognitive decline, financial hardship, or cultural and language challenges.

Regular travel within office hours is a significant part of this role, with the Case Worker working across the local PHN region to meet clients in their homes and community settings.

The Care finder program is inspired by Wesley Mission’s vision, guided by its mission, and underpinned by its values of compassion, inclusion, and service.

This is an exciting opportunity for a professional who enjoys a dynamic, community -focused environment and wishes to make a meaningful impact on the lives of older Australians

Essential skills/knowledge

• Remuneration Diploma or higher in a relevant field (e.g., aged care, community services, social work, allied health, nursing)
• Proven experience supporting older people, people with disabilities, or individuals experiencing social disadvantage using person-centred, strengths based practice.‑centred, strengths‑based practice.
• High-level understanding of the My Aged Care system, including assessment pathways, referral processes, and the aged care service landscape.‑level understanding of the My Aged Care system, including assessment pathways, referral processes, and the aged care service landscape.
• Ability to identify client needs, provide appropriate service recommendations, and navigate multiple service systems.
• Sound understanding of trauma-informed care and culturally safe practice, particularly in community and homebased environments.‑informed care and culturally safe practice, particularly in community and home‑based environments.
• Demonstrated commitment to supporting people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, Culturally and Linguistically Diverse communities, LGBTIQA+ communities, and rural/remote populations.
• Ability to work respectfully, empathetically, and effectively with vulnerable or at-risk individuals.‑risk individuals.
• Excellent verbal and written communication skills, including active listening and the ability to communicate with clients from diverse backgrounds.
• Proven ability to build and maintain strong relationships across service providers, networks, and community organisations.
• Demonstrated ability to work both independently and collaboratively within a multidisciplinary team.
• High-level organisational and administrative skills, including accurate data collection, documentation, and reporting against program KPIs.‑level organisational and administrative skills, including accurate data collection, documentation, and reporting against program KPIs.
• Proficiency with Microsoft Office and experience using case management or client record systems for documentation and workflow management.
• Strong attention to detail and commitment to maintaining data integrity.
• Strong understanding of confidentiality obligations and privacy legislation relating to sensitive client information.
• Strong problem-solving skills, including the ability to assess issues, identify solutions, and take appropriate action within role boundaries.
• Demonstrated resilience, emotional maturity, and the ability to work effectively under pressure and manage competing priorities.
• Ability to remain calm, professional, and effective in challenging, distressing, or high-pressure situations‑pressure situations

Renumeration

Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Level 5, with capacity for salary packaging opportunities and the provision of a fully maintained motor vehicle available for private use.

How to Apply:

Please send your resume and cover letter, applicants must address both the essential and desirable selection criteria. Providing specific examples from your experience that demonstrate how you meet each of the criteria.

Applications without a cover letter and the essential criteria not addressed, will not be considered.

Please send your most recent resume and a cover letter addressing the essential and desirable criteria set out above to: Kylie Marsden via the 'Apply to this Job' button below.

Applications close: 19^th June 2026

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Wesley Mission is committed to diversity, inclusion and reconciliation. Guided by our vision of doing all the good we can because every life matters, we welcome applications from people of all backgrounds and social demographics, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.