Intake and Triage Support Officer x2 - Gamble Aware - Western Sydney

Provide brief, solution focused, phone-based support to individuals and family members who are experiencing gambling harm, as well as providing clear pathways, support options and referrals for those seeking ongoing assistance, support and care....

• 2 x Part-time roles available
• 30 hours per week
• Location- Bella Vista or Penrith
• Salary: SCHADS Award Level 4.

About us

Wesley Mission is a multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

Commencing July 2026, Wesley Mission is growing its GambleAware services, extending our reach across Blue Mountains & Western Sydney, Central Sydney, South West Sydney, and North Sydney & Central Coast. This expansion reflects our longstanding commitment to harm reduction and ensures more individuals, families and communities can access timely, high-quality support for gambling related harm.

About the program

GambleAware program delivers a stepped, multimodal and person-centred approach to supporting individuals, families and communities affected by gambling harm. Our work spans early intervention, therapeutic counselling, community engagement and education—focused not only on responding to harm, but also on reducing stigma, strengthening community capacity and increasing help seeking.

We work collaboratively with local services, community partners and stakeholders to create accessible pathways to care and ensure support is responsive, culturally informed and grounded in best practice harm reduction principles.

About the role

As part of an integrated service model, the role of the Intake and Triage Support Officer is designed to provide brief, solution focused, phone-based support to individuals and family members who are experiencing gambling harm, as well as providing clear pathways, support options and referrals for those seeking ongoing assistance, support and care.

The Intake and Triage Support Officer play a crucial role in the initial stages of client engagement in service delivery. This position involves managing the intake process, including client registration, scheduling, data management and initial assessment coordination. The role is essential in ensuring that clients are smoothly transitioned into our suite of GambleAware services, providing a welcoming and organised experience.

Essential Criteria

• Relevant tertiary qualifications in Community Services, Social work, Counselling or related field
• Demonstrated skills and experience using brief solution focused approaches when working with vulnerable people
• Experience in assessments and intake processes
• Experience in assessing Risk and Safety of clients
• Demonstrate highly developed communication skills in written and oral situations, with supportive & positive attitude toward all people for whom there is responsibility, accountability or care
• High level of computer literacy, ability to manage client-based systems and Microsoft suite
• Excellent time management, multi-tasking and follow-up skills
• Current working with children’s check
• Police checks and clearances
• Willingness to affirm Wesley Mission’s vision, mission and values

Desirable Criteria

• an interest in and knowledge of problem gambling issues, domestic violence, substance abuse, mental health, grief and loss

See the position description here:

Benefits

• Tax savings via salary packaging.
• Study leave and financial assistance through our educational assistance scheme for eligible employees.
• Fitness Passport membership for discounted access to gyms and pools across NSW.
• Blue Light Card membership offering discounts and rewards with retailers and services.
• Access to a confidential Employee Assistance Program (EAP) including Manager Assist.
• A highly engaged and values-driven workplace culture.

Apply now

Please submit your current resume and a two-page cover letter addressing the criteria and why you are interested in this role and what you can bring to our team.

If you have any questions regarding the position, please contact: Tess Baker

Phone: 1300 827 638

Closing date 1 May 2026

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.