Community Caring Op Shop Manager

'A hands-on leadership role within the church’s Community Caring ministry. The successful applicant will be responsible for leading staff and volunteers, supporting a healthy volunteer culture, maintaining strong store operations...'

• Full Time | Mornington Peninsula, Victoria

New Peninsula Baptist Church is seeking a capable and values-aligned Community Caring Op Shop Manager to oversee the day-to-day operation of its Community Caring Op Shop.

This is a hands-on leadership role within the church’s Community Caring ministry. The successful applicant will be responsible for leading staff and volunteers, supporting a healthy volunteer culture, maintaining strong store operations, overseeing stock flow and merchandising, supporting customer service standards, managing day-to-day financial processes, and helping ensure the Op Shop remains safe, welcoming, and effective. The role also works closely with the Community Caring Pastor in the ongoing development and effectiveness of the Op Shop.

New Peninsula Baptist Church is located on the Mornington Peninsula, with campuses in Mt Martha and Rosebud. Through its Community Caring arm, the church supports those in need and seeks to equip and disciple God’s people to live and share Jesus’ love.

Key responsibilities include:

• recruiting, orienting, training, supporting, and supervising staff and volunteers
• developing a strong, positive, and service-oriented volunteer culture
• coordinating staffing and volunteer rosters
• overseeing stock flow, merchandising, and store presentation
• maintaining strong customer service standards
• managing store reporting, cash handling, budget oversight, and sales targets
• maintaining safe work practices, compliance, and sound operational procedures
• supporting the store’s ongoing development in partnership with the Community Caring Pastor.

We are seeking someone who has:

• leadership experience in retail, hospitality, community services, or a similar operational environment
• the ability to lead and develop volunteers well
• strong organisational, administrative, and communication skills
• sound judgement and practical problem-solving ability
• confidence with day-to-day financial processes and store targets
• a current driver’s licence
• willingness to complete a Working With Children Check, Police Check, and Safe Ministry Check.

Terms:

This is a permanent full-time position, subject to annual review and a six-month probationary period. Days and hours will be negotiated and may include some evening and weekend work.

Remuneration:

The position is classified at Level 6 under the General Retail Industry Award 2020. Salary will be negotiated based on qualifications, skills, and experience, plus superannuation.

How to apply:

Please submit:

• a current CV
• a cover letter
• brief responses to the following questions:

1. What interests you about this role and the ministry context in which it sits?

2. What experience do you have leading staff, volunteers or mixed teams?

3. Tell us about a time you improved store operations, team culture, or customer experience.

4. How would you approach leading a large volunteer team in a positive, clear, and service-oriented way?

For the Position Description and application details, contact cciadmin@npcci.com.au

Applications close Friday 1^st May 2026