Financial Counsellor [Financial Wellbeing Program]

Provide high‑quality, person‑centered financial counselling services in line with professional standards.....

Specialist support. Lasting impact. Stronger financial futures.

Anglicare’s Financial Wellbeing program (FinWell) represents a significant evolution in how we support people experiencing financial hardship. Moving beyond one‑off emergency relief, FinWell provides integrated, relationship‑based financial wellbeing support that helps people build long‑term stability, confidence and resilience.

We are seeking a qualified Financial Counsellor to join our multidisciplinary FinWell team, delivering specialists, intensive financial counselling to individuals and families experiencing debt and financial stress.

About the Role

As a Financial Counsellor, you will provide high‑quality, person‑centered financial counselling services in line with professional standards. Working collaboratively with Financial Capability Caseworkers, NILS, Community Pantry teams and community partners, you will help deliver a connected and empowering client experience.

• Provide professional financial counselling services
• Support clients experiencing debt through advocacy, negotiation and education
• Develop achievable, client‑led financial plans
• Maintain a full client caseload in line with funding requirements
• Collaborate with internal and external services to support holistic outcomes
• Participate in outreach, education and community engagement activities
• Maintain accurate client records and contribute to reporting and quality improvement

About You

• Diploma of Financial Counselling
• Accreditation with FCAN desirable (Associate membership would be considered)
• At least two years’ experience working as a Financial Counsellor
• Strong knowledge of the Australian financial system, particularly credit and debt
• Ability to connect and communicate effectively with clients from diverse backgrounds and experience, including CALD, Aboriginal and Torres Strait Islander communities
• Genuine compassion for people experiencing financial hardship, ability to understand the challenges they face and respond to each person’s unique story
• Excellent advocacy, negotiation and communication skills
• Strong computer skills - ability to use MS-Office and client database systems (CRM)
• Willingness to work flexibly across office and community settings
• Valid Working with Children Check for paid employment & National Criminal History Check
• Current NSW Driver License required

Why Anglicare?

Anglicare’s Vision, Mission and Values guide everything we do. We are committed to serving people in need, enriching lives and sharing the love of Jesus through practical, high‑quality support.

• A values‑driven organisation making long‑term impact
• An integrated FinWell model focused on lasting financial wellbeing
• Ongoing professional development, supervision and support
• A collaborative and respectful team culture

Benefits working at Anglicare

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

To apply for this role, please click the ‘Apply to this Job’ button below. All applicants will receive a response. For confidential discussions about the role of contract Nina Chapman – Program Lead email – and arrange time to talk about this unique opportunity.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

If you are passionate about supporting people through complex financial challenges and want to be part of a service model focused on long‑term wellbeing, we would love to hear from you.

Join us as we walk alongside clients — not just through crisis, but toward lasting confidence and stability.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Applications close on: 29/04/2026
Expected start date: ASAP