Customer Service Representative

Seeking a committed and dynamic Customer Service Coordinator to join our team and deliver outstanding support to our guests....

Location: Burwood NSW
Job Type: Full Time

About Us:

We are a Christian faith-based not-for-profit venue and events organisation that caters to the needs of schools, churches, youth groups, disability services, and other community-based groups. At CCC Camps, we are passionate about offering exceptional outdoor experiences that foster growth and learning. Our camps are designed to provide unique opportunities for individuals and groups to connect, explore, and develop life skills. As a part of the CCC Camps Team, you'll play a vital role in ensuring our clients receive top-tier service from start to finish. We're seeking a committed and dynamic Customer Service Coordinator to join our team and deliver outstanding support to our guests.

Role Overview:
As the Customer Service Coordinator, you will work closely with our clients and internal teams to ensure a smooth experience from booking to camp completion. Your focus will be on ensuring our clients receive a seamless, high-quality experience at all stages of the camp process.

Key Responsibilities:

• Communicate with group organisers to gather necessary information, confirm details, and finalise bookings using our online booking system (Venue360).
• Collaborate with internal teams to ensure all logistics are in place for successful camp experiences.
• Share information through weekly team meetings
• Follow up with group organisers remotely during camp.
• Communicate with onsite team to ensure the campers have an exceptional experience

Qualifications & Experience:

• Strong communication skills, both written and verbal.
• Proficiency in Office 365 (SharePoint, Teams) and experience with booking systems (Venue360).
• Comfortable with public speaking and interacting with diverse groups.
• Ability to work independently as well as part of a collaborative team.
• Fluent in English (written and spoken).
• Flexibility to work some weekends as required.
• Minimum of 1-2 years customer service experience required.
• Must have Australian work rights to be eligible for this position.

Key Skills:

• Customer service mindset with a focus on creating exceptional experiences.
• Strong organisational and time management skills.

If this sounds like you or would like to find out more please apply by emailing info@cccamps.org.au or calling 1300 75 76 72 and selecting option 2