Response Officer

Come and be a part of this high performing team, delivering amazing customer experiences within a fast paced and dynamic contact centre environment.....

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!

About Anglicare at Home:

Anglicare at Home is one of the largest Home Care package providers in NSW. Designed to make a genuine difference in the lives of older people, Anglicare at Home supports and assists our elderly clients to independently remain in their own homes as valued members of our community

About the Role:

As part of the Response team, you will be able to demonstrate your ability to deliver outstanding customer service each and every time you speak with our Home care clients and Home Care teams and supporting the delivery of quality care and support services. Using your exceptional communication skills, you will confidently and effectively ensure the right outcomes for the customer and the organisation.

This is a permanent full-time position, office location in Macquarie Park.

Come and be a part of this high performing team, delivering amazing customer experiences within a fast paced and dynamic contact centre environment.

Skills and Experience:

• Demonstrated call centre experience
• Experience in using a wide range of systems and technology applications
• Excellent communicator with well-developed written and verbal skills
• An effective problem-solver and negotiator who can prioritise and delegate tasks
• Flexibility – can step in and do extra shifts if needed
• Be the voice of the customer to provide feedback to the organisation about service improvements
• Committed to quality customer service whilst performing to our service metrics

A knowledge/understanding of community-based aged care services is desirable but not essential, as you will undertake a comprehensive induction program and ongoing training.

If you're a customer-focused person with a positive attitude who enjoys and thrives on delivering superior service, we would love to hear from you.

Want to join? We offer:

• Monday to Friday permanent working hours
• Stability working for an established 160 years, industry leading aged care and community services provider
• Flexible, supportive work environment that provides the opportunity to do the best, most rewarding work of your life
• Opportunities for career progression, professional development and training
• Treehouse benefits and rewards, including discounts of up to 400 retail, accommodation and entertainment stalls
• Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
• Fitness Passport with discounts to over 800 gyms for you and your family
• Tax benefits through salary packaging options as a not-for-profit organisation
• A safe and healthy workplace culture
• A fun, supportive, and engaged team

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Jesus Christ honoured, lives enriched, and communities strengthened.

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

Applications close on: 31/07/2025