Donor Relations Administrator

Support Youthworks’ vision and mission through engaging more people into prayerful and financial partnership with Youthworks.......

• Employment Type: Part Time, 4 days a week
• Applications Close: as soon as position is filled

Youthworks is seeking a Donor Relations Assistant to join our Donor & Community Relations team. The Donor & Community Relations team works to support Youthworks’ vision and mission through engaging more people into prayerful and financial partnership with Youthworks. We seek to build relationships with new and existing supporters that enable them to fulfil their personal goals to help young people know and follow Jesus for life. Through their financial support, donors enable Youthworks to partner with local churches and equip them to effectively disciple the children, youth and families of the Diocese.

About the role

The Donor Relations Administrator offers an exceptional standard of service to our supporters whilst providing efficient and effective financial administration of the fundraising program. They also ensure a high level of database management, analysis, and reporting as required.

Your responsibilities

• Oversee the processing of all donations by mail, phone and direct deposit, and the corresponding paperwork (receipts, letters, banking, reports) and ensure cash and cheques are banked in a timely manner.
• Ensure that requests for information and calls from supporters/public are answered professionally and efficiently.
• Manage the processing and administration of monthly regular gift donations and follow up any outstanding donations by mail and phone.
• Liaise with other DCR team members to ensure appropriate donor care and accurate and timely processing of major gift donations and foundation grants.
• Ensure accurate data entry, receipt processing and mailing for all fundraising activities.
• Provide accurate data selection for fundraising appeal mailings and process.
• Effectively use Marketo to build lists and format emails for digital campaigns.
• Ensure effective campaign setup in the CRM to enable accurate tracking, reporting, and analysis of appeals, events, dashboards and supporter engagement.
• Manage new prospect and new donor communication pathways.

You will need to demonstrate

• Relevant qualification and/or work experience
• Strong customer service focus with demonstrable experience in a previous role
• Flexible, collaborative, proactive and innovative
• Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
• Intermediate skills in using MS Office (Excel and Word) to format data and reports and prepare documents for use in donor communications
• Willingness to learn new systems and adapt processes as needed
• Personal Christian faith and willingness to work within an Anglican organisation
• Commitment to work with Youthworks mission
• Verified and Cleared NSW Working With Children Check number for paid employment

Desirable

• Church-based safe ministry / safe church training
• Experience working with CRM and email marketing platforms, especially Salesforce and Marketo
• Experience working in a not-for-profit organisation

How to apply

Obtain the Position Description.

Submit in writing a cover letter and resume by clicking 'Apply Now' below. Please include at least one past employer and your current church minister as referees.

Additionally, please upload the completed Application Form when submitting your cover letter and resume.

Your application should address all selection criteria listed in the position description and include current qualifications, relevant professional experience and Christian ministry involvement. Please include a past employer and your current church minister as a referee.

Anglican Youthworks is committed to the Working with Children Checks; persons who are ineligible may not apply. A valid Working with Children Check number for paid employment must be obtained and verified prior to an offer of employment being made.

For general enquiries please email humanresources@youthworks.net.