Medical Receptionist

Welcome patients and collect accurate personal details, schedule appointments efficiently and managing patient flow. Answer calls & respond to inquiries with warmth and professionalism.......

Join Our Dynamic Admin Team at Silky Oaks Medical Practice

At Silky Oaks Medical Practice, our administration team plays a central role in shaping the patient experience. We deeply value their contributions—not just to our patients’ lives but to the overall success and culture of our practice.

We are a growing, fast-paced GP practice on Brisbane’s bayside, with up to 10 Health Professionals consulting at any time. Our team is further supported by a Midwife, Pharmacist, Nurses, Physiotherapists, and Social Workers, ensuring a comprehensive, team-based approach to patient care.

What We Stand For:

✅ Patient-Centred Care – Every decision we make is driven by what is best for our patients.
✅ Innovation & Excellence – We embrace modern solutions and forward-thinking healthcare practices.
✅ Hippocratic Medicine & Ethical Care – Our values are at the heart of everything we do.
✅ Teamwork & Collaboration – We foster a supportive, respectful, and dynamic workplace.

As a family-owned practice, our values shape who we are and help us stand out—to both patients and health professionals. If these principles resonate with you, we’d love to hear from you!

Who This Role Would Suit:

✔️ Someone seeking stable, regular shifts with flexibility for additional hours.
✔️ A professional who thrives in a fast-paced, patient-focused environment.
✔️ An individual who enjoys work that makes a real impact on people and their community.

Your Role & Responsibilities:

🩺 Welcoming patients and collecting accurate personal details.
📅 Scheduling appointments efficiently and managing patient flow.
📞 Answering calls & responding to inquiries with warmth and professionalism.
💳 Processing payments & insurance claims on behalf of patients.
🔍 Monitoring and coordinating patient care pathways from check-in to follow-up.
🤝 Supporting doctors & health associates by coordinating care with external services.

Who We’re Looking For:

✨ Outstanding customer service skills – a warm and professional manner in-person and over the phone.
✨ Compassionate & empathetic approach – supporting both patients and health professionals.
✨ Excellent organisational skills – ability to prioritise, multitask, and work efficiently.
✨ Proactive problem-solving mindset – thinking ahead and troubleshooting challenges.
✨ Competent with technology – familiarity with Best Practice Software, Medicare claiming, and Office Suite is a plus.

Why Join Us?

💰 Competitive Pay & Benefits – Above-award wages and superannuation above market rate.
📚 Learning & Development – Regular education days, internal training, and conference opportunities.
🔬 Research & Quality Improvement – Participate in formal research projects and our QI program.
👨‍👩‍👧‍👦 Family-Friendly Workplace – Full parental leave, flexible scheduling for school drop-offs, and an on-site childcare centre.
🏡 Hybrid Work Options – Work-from-home flexibility in negotiation with the Practice Manager.
💆‍♂️ Wellness & Social Perks – Stocked kitchenette, team lunches, social events
🏥 Health Benefits – Zero out-of-pocket costs for medical services within our group of practices.

At Silky Oaks Medical Practice, we believe every individual is valuable and unique. We assess candidates based on skills, character, and merit— nothing else. We welcome applicants from all backgrounds and will consider those without COVID-19 vaccination as part of our fair hiring process.

Next Steps

📌 Hours: 20–30 per week
📌 Learn more & take a virtual tour: Silky Oaks Medical Careers
📌 See what past employees say: Glassdoor Reviews

If this role excites you and aligns with your values, we’d love to hear from you!