Job Description
Do you lead or run Alpha; and want to help others have the best Alpha experience?
We are seeking an Alpha Experience Specialist to serve as a key member of our Engagement team.
Location is flexible: Sydney, Melbourne or Brisbane
ABOUT ALPHA AUSTRALIA
Alpha Australia exists to serve the Church in its mission to help people discover a relationship with Jesus. We equip churches of all denominations to create spaces for conversations about faith.
The Alpha Experience Specialist will thrive on connecting with people across varied contexts, helping them navigate their questions and needs, and ensuring that every interaction reflects Alpha’s mission and values.
Responsibilities include oversight/contribution across the following areas:
- Alpha Engagement Oversight - Lead and manage all inbound customer interactions across multiple channels, ensuring all enquiries are responded to in a timely, professional, and pastorally appropriate manner.
- Alpha Experience & Journey
- Team Collaboration & Leadership
- Content & Knowledge Management
- Systems & Process Improvement
KEY ATTRIBUTES & SKILLS
- Deep familiarity with Alpha, including experience in running Alphas
- A strong alignment with Alpha’s mission, vision, and values
- Excellent interpersonal skills, with the ability to engage warmly and professionally with a diverse audience
- Strong written communication skills, with attention to tone, clarity, and accuracy
- Highly organised, with the ability to manage multiple channels and priorities
- Confidence in team collaboration, delegation, and relationship-building
- Ability to train others in culture, content and best practice
- A proactive mindset with the ability to identify and implement improvements
- Comfort working with digital tools and willingness to engage with AI-enabled systems
Desirable (but not essential)
- Experience in customer service, ministry support, or community engagement
- Familiarity with Salesforce would be an advantage, as well as helpdesk platforms, or chatbot tools
- Experience working in or with churches, schools, or not-for-profit organisations
WORK STRUCTURE
This role is offered as:
Full-time, or with flexibility over 5 days per week.
WHY THIS ROLE MATTERS
This role sits at the front door of Alpha Australia. Every interaction shapes how people experience Alpha - often forming their first impression of the organisation and, in many cases, the wider Church.
Done well, this role helps remove barriers, builds trust, and enables more people to engage meaningfully with Alpha’s mission.
TO APPLY
Please submit via the 'Apply to this Job' button below.
Include your CV and a brief cover letter outlining your experience and why you feel aligned with this role and our mission. A more detailed Position Description is available on request via davina.bartels@alpha.org.au
Applications will be reviewed as they are received.
Applications will close on Friday, the 19th of June 2026.
Do Applicants need to have Permission to work in Australia?
Alpha Australia National Office exists to serve the Church in its mission to help people discover and develop a relationship with Jesus. Through tools like the Alpha course, we equip and inspire churches of all denominations to create spaces where conversations about life, faith, and meaning can flourish.
We are a collaborative, mission-driven team passionate about innovation, strategy, and seeing lives transformed by the gospel across Australia. We have a vision to see everyone in Australia given the opportunity to discover a relationship with Jesus through Alpha. We are for everyone, everywhere.